Frequently Asked Questions – ON88 Malaysia
About This Page and How to Get a Question Answered That Is Not Listed Here.
Join ON88
Registration takes a phone number and a password.
Answered briefly
What is a turnover requirement?
A turnover requirement exists so the platform can recover the bonus cost before you withdraw. It means you must bet a multiple of the bonus amount (for example, 20 times) on eligible games before any winnings become withdrawable.
Who charges the fee?
The cashier shows the figure before anything moves. Where a fee exists it belongs to the channel — FPX and Bank transfer included.
Do I need to verify my account, and when?
Yes, you must verify your account before the first withdrawal. I upload a clear photo of my MyKad or passport through the account settings page, and the team usually approves it within a few hours.
How do I see what is running?
On the promotions page — and the articles covers how to read one before claiming it.
Are balances and bets shown in ringgit?
Yes, all balances, bet amounts, and winnings are displayed in Malaysian Ringgit (RM). There is no currency conversion step. You deposit and play in ringgit, and withdrawals come back to you in ringgit as well.
What is the minimum deposit?
Deposits start from RM30 on e-wallet channels and RM50 on bank transfer. The cashier lists FPX, Bank transfer and DuitNow.
About This Page
This page covers the most common questions players ask about using the platform, from account steps and betting rules to how your money and time are protected. Each answer is kept short and straight to the point. If you do not find what you need here, contact the support team through the live chat button in the lobby or send an email using the address listed on the contact page. Replies are typically sent within a few hours.
How to Get a Question Answered That Is Not Listed Here
The support team can handle any query about promotions, technical issues, or account settings that is not covered below. Live chat is the fastest way to reach them, and it is available 24 hours a day. For detailed or account-specific matters, email support is a good alternative. You will receive a ticket number so you can track the progress of your request. Always include your registered username for faster service.
Elsewhere on the site: Fishing, Arcade Games, Slot, Casino, and the promotions.